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Welcome to Costa Coffee
Costa Coffee, located in the Swan Shopping Centre in Yardley, Birmingham, is renowned for its rich, flavorful coffee and diverse drink selection. The brand truly shines through its dedicated staff, who create a warm and welcoming environment, as highlighted by customers' praise for friendly service from team members like Tab and Jamie. Visitors can indulge in freshly made pastries and snacks while enjoying the cozy atmosphere. While some experiences underscore the need for consistent customer service training, Costa Coffee remains a beloved local stop for coffee enthusiasts, making it an inviting choice for daily indulgence and relaxation.
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About
Costa Coffee
Costa Coffee stands as a beacon of warmth and comfort in the bustling Swan Shopping Centre located in Yardley, Birmingham. With its inviting atmosphere and aromatic coffee, it's easy to see why this charming café has captured the hearts of locals and visitors alike. Offering an expansive selection of beverages, including their signature rich and flavorful coffees, Costa Coffee doesn’t just serve drinks; it crafts experiences that linger long after your last sip.
Customer reviews speak volumes about the team's dedication to service. With mentions of friendly baristas like Tab and Jamie, customers often leave feeling welcomed and appreciated, as Philomena Collier expressed in her glowing review. Their teamwork and cheerful demeanor create a space where patrons can unwind and enjoy their coffee, making it easy for families and friends to linger for that second drink.
The quality of Costa Coffee’s offerings is undeniably impressive. Whether you’re craving a perfectly crafted iced latte, as noted by Amy Crompton, or a sweet indulgence from their freshly baked pastries, there’s something for everyone. Irina Bolshakova beautifully summed up the experience by highlighting the coffee's richness, the variety of drinks, and the delicious snacks that make each visit an absolute delight.
However, as with any establishment, there are moments that remind us that customer service is a critical element of the experience. A recent review from Samera Sabir highlighted a less-than-ideal encounter, emphasizing the need for ongoing training to ensure all guests feel valued and catered for. Such mixed experiences underscore the importance of consistency in service, something Costa Coffee is likely keen to address.
Overall, Costa Coffee stands out as a fantastic choice for coffee enthusiasts. Between the plethora of delectable drinks and the comforting environment, each visit holds the promise of memorable moments, whether you're grabbing a quick cup or settling in for a leisurely chat. With a commitment to quality and a knack for customer service, Costa Coffee is a must-visit destination for anyone in Birmingham.
People talk
Our Guestbook
“ We were treated really well by Tab and Jamie costa at the swan yardley. They made us feel very comfortable. They both worked as a team both very polite and cheerful. We even stayed for the second drink tab and Jamie are a credit to Costa. ”
“ Great service from Jamie and makes a perfect iced latte ”
“ Outstanding as usual. We love it. Will go again and again. ”
“ Costa Coffee never disappoints! The coffee is always rich and flavorful, with a great selection of drinks to choose from. The staff is friendly and efficient, creating a welcoming atmosphere. The pastries and snacks are also fresh and delicious. Overall, it is a fantastic coffee shop that we always enjoy visiting. Highly recommended! ”
“ The ladies serving were openly chatting about their work hours. Everyone can hear it. It was slowing them down. The staff who was taking my order, kept talking over me. I told her 4x to put 2 chocolate cookies but she didn't at the end of all that. She was rude. My kids felt uncomfortable. My kids refuse to go to this Costa now. Its a shame as they are my local. Staff need more training on customer service. Poor service. ”
“ Brilliant place for a relax after shopping. Staff very friendly and seem to be happy in their jobs,always busy but very relaxed staff cope very well one of many visits ”
“ Amazing customer service, the nice staff really went out of their way for me and my 11 month baby girl. It was busy and they went to make sure there was a table available before I ordered my food, then the nice lady behind the counter went and got a high chair for me, disinfected beforehand and brought it to my table, and then even helped me move tables when I wanted to swap to a different spot in the branch. Lovely people and made the experience so much better. ”
“ The one thing you can rely on is that the coffee at Costa is always good, although today was a hot chocolate kinda day. ”